"We're Good To Go" is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

Ringwood Hall Hotel & Spa COVID-19 Response

The welfare and safety of our team, our guests and our local community remains our highest priority and we are closely following the advice of Public Health England and the Government.

Over the past few weeks, we have been working hard and introducing extra health and safety measures to ensure the main focus of safety & well-being is followed.

Please see below some useful information for our guests with regards to our proposed course of action from 4^th July 2020.

Hotel Organisation

1) Check-in: Direct room check in, Guests will be directed directly to their room to avoid any congestion at the reception area, hand sanitisation, temperature checks and social distancing will apply throughout.

2) Distance rule: In public areas such as in the restaurant and corridors, all employees are required to maintain a distance of one meter plus between themselves and the guests.

3) Personnel planning: Where possible, staff will work together in fixed teams so that we can “reconstruct possible infection chains”.

Capacity Adjustment 

4) Restaurant: Our restaurant capacity will be significantly reduced to 50%. Tables will be set up at a minimum distance of 1 meter plus apart.

5) Extension of opening hours: So that we can provide sufficient space for all guests, the opening hours of restaurant will be extended when necessary.

6) Hotel Bar & Lounge: Areas will be open on limited capacity.

Hygiene & Disinfection

7) Disinfectant dispensers and temperature checks: Disinfectant dispensers and temperature checkers will be placed on entrance to the property and outside toilet areas. Sanitisation points are located throughout the hotel.

(Guests would be advised to use toilets in their own accommodation rooms where possible).

8) Room cleaning: Extensive new cleaning practices will be put in place to provide the best possible protection against potential Covid-19 viruses. All rooms will be thoroughly deep cleaned before the arrival of guests and the same “intensely robust” cleaning protocols will be applied during every guest change over. The most frequently used areas, such as bathrooms, and most used devices and appliances like TV remote controls will receive increased attention.

Extensive Training Programme 

9) Staff Training: All staff will go through new training at the hotel, with new guidelines, training material and Health & safety amendments issued and training sessions applied before the commencement of work.

As stated previously we are adhering to the government guidelines closely and we will amend any processes when advised to do so.

We hope these measures put in place will give our guests reassurance that we are doing everything and more to protect us all.

Track & Trace

Restaurant guests (one member of the party) will be asked to provide a name, contact number, time of arrival and number in the party. We will store this information securely for 21 days to help with Track & Trace, after which it will be destroyed.

We will also be asking our guests on a confidential basis to inform us if they develop any symptoms within 7 days of leaving the hotel which will enable us to inform Team Members & Guests whom may have been in contact.

The Garden Secret Spa

Ringwood Hall Hotel & Spa Covid-19 Policy

The safety of our guests and team here at The Garden Secret Spa is paramount and as such, you may notice some changes when you next visit.  We want you to enjoy your time with us in the safest way possible, therefore, if you have any symptoms of COVID-19 (currently a new and continuous cough, high temperature or change or loss of taste and smell) please do not come to the spa and simply contact us to rebook in no less than 14 days’ time.

We have always held cleanliness and hygiene as sacred but now more than ever, we want spa-goers to trust that we will put their safety and that of our employees, above all else on their return. We make a commitment that our spa will follow all the latest government advice as well as the following procedures.

Providing a safe environment

• All guests are required to complete their Health Commitment Forms on their arrival to the spa.
• Upon arrival to the spa, employees and guests must have their temperature checked.
• There are hand washing stations and sanitising facilities for all throughout the spa and we ask that you regularly use these throughout your visit
• Ensuring our cancellation policy and terms and conditions are available to you.
• Provisions of fresh, clean and appropriately laundered linens throughout your visit, including towels, robes, treatment linen which all meet thermal disinfection standards.
• Employees are not be permitted to work in the spa if they, or anyone in their home present with any COVID19 symptoms

Welcoming you

• Welcoming you to the spa with a warm and professional (touch free) greeting
• All employees are fully trained and regularly updated with procedures in line with the latest government guidance and safety protocols
• Adherence to social distancing etiquettes in non-treatment spaces throughout your visit.

PPE

• Use of personal protective equipment such as gloves, face coverings, aprons etc. where required.
• Therapists will be provided with all PPE advised by the government to perform your treatment including face mask, visor and apron.
• Protective screens have been installed in places around the Hall

Treatments

• Please be aware, in line with government guidelines, some of our treatment offerings may not be available, in which case we will endeavour to provide an alternative for you.
• Therapists and guests will be required to wash and sanitise their hands prior to the treatment commencing.
• Treatment rooms will be thoroughly sanitised throughout including couches and all touch points. As always, fresh linen in between treatments and extra time for deep cleaning in between appointments.

The Spa

• Our spa facilities will be open, subject to government guidance.
• Upon the reopening of the spa facilities, user numbers will be reduced and therefore you will be asked to book a time slot to use the thermal facilities
• Safe, regular and thorough sanitisation of all treatment areas, facilities, surfaces and equipment
• The removal of shared items such as tester products, reading materials, soft furnishings etc.
• Appropriate provision for the disposal of waste material throughout the spa.
• Contactless payment is available where possible

We would kindly ask that you would commit the following for us and our team,

• If you or anyone in your home presents with any COVID-19 symptoms within 14 days of your booking, please follow the UK government guidance and inform our spa
• Please only bring essential belongings with you to the spa, or if you can leave them in your hotel room if applicable
• Please ensure you are familiar with the spa cancellation policy and terms and conditions listed on our website
• Please ensure you wash and sanitise your hands upon arrival at the spa and frequently throughout your visit
• Please ensure that you observe all social distancing measures that have been put in place by the spa
• Please use the correct bins provided by the spa to appropriately dispose of waste material
• You may feel more comfortable to bring your own mask with you to wear during treatments however one may be provided upon request.

We sincerely look forward to welcoming you to enjoy the Garden Secret Spa at Ringwood Hall Hotel.